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Frequently Asked Questions

Yes. Every Seiko SBTR017 and SBTR019 we sell is a genuine Japan Domestic Market (JDM) unit, sourced directly and sold complete with the original box, warranty card, and papers.
Orders ship within 24 hours from our US warehouse and arrive in 2–3 business days via FedEx or UPS Express.
No. Because your watch is already in the USA, there are no customs duties, import taxes, or brokerage fees. The listed price is the final price.
We offer a 30-day money-back guarantee with a free prepaid US return label. See our Returns policy for full details.
We accept PayPal, and all major debit/credit cards (Visa, Mastercard, Amex, Discover) via PayPal's secure guest checkout — no PayPal account required. Venmo is also available for eligible US customers. We never see or store your card details.
Yes — every watch includes the manufacturer's warranty card. Contact hamon.batista@gmail.com with any warranty questions.
We currently stock the Seiko SBTR017 (sunray green dial) and the Seiko SBTR019 (sunray blue dial), both $399.
It runs on the Seiko 8T63 caliber — a "meca-quartz" chronograph movement. That means the chronograph pushers and hands operate mechanically (the same crisp, mechanical snap you feel in chronographs costing 10x more), while precision quartz timing keeps it accurate to seconds a month, with no winding required. It's the best of both worlds: mechanical feel, quartz reliability.
Hardlex is Seiko's proprietary mineral crystal, and it's a deliberate choice, not a downgrade. While sapphire is harder and resists fine scratches better, it's also more brittle and can crack on a hard knock. Hardlex flexes instead of shattering, which is why Seiko uses it on daily-wear tool watches and chronographs at this price point, including models sold new in Japan.
The case measures 39.8mm across and 11.6mm thick with a 21mm lug width — a versatile mid-size that sits comfortably on average to larger wrists (roughly 6.5"–8"). The leather strap has multiple adjustment holes, and it uses a standard 21mm lug spacing if you ever want to swap bands.
Yes. It's genuine leather that hasn't been broken in yet, not a defect. Most owners find it softens up noticeably within 1–2 weeks of regular wear. If you'd rather swap it, the 21mm lug width fits most standard aftermarket bands.